Privacy Policy

This Privacy Policy explains how Christopher Flores, doing business as ElectriTrack, collects, uses, discloses, and protects personal information when you use the Service.

In many cases, the account holder using ElectriTrack to manage customers, jobs, estimates, invoices, permits, and photos is the party that decides why that data is being collected and used. In those cases, the account holder is responsible for its own notices, consents, and lawful processing of customer and job data, and ElectriTrack acts mainly as a service provider or processor on that account holder’s behalf, except where we need to use data for our own security, payment, legal, support, and platform operations.

The exact data depends on how you use the Service, but we may collect the following categories of information:

We collect information directly from you, automatically from your use of the Service, from the people you invite or bill through the Service, and from third parties that help power the Service.

We use personal information to run the Service, support our users, and protect the platform.

We do not sell personal information in the ordinary sense, and we do not share personal information for cross-context behavioral advertising based on the Service as currently configured. We may disclose information in the following situations:

Online payments are processed by Stripe. Stripe may collect payment information, device data, cookies, IP addresses, and fraud-prevention information when a customer uses the payment flow. Stripe Elements tokenizes sensitive payment details, and the card details do not need to touch our servers in the normal checkout flow.

Stripe may also offer or enable Link and related accelerated-checkout features. If Link is enabled in the payment flow, Stripe may use cookies, email addresses, phone numbers, device information, and prior Link enrollment data to recognize returning users, authenticate them, and autofill saved payment details under Stripe’s own terms and privacy practices. You can review Stripe’s privacy disclosures at stripe.com/privacy, and connected account terms at stripe.com/legal/connect-account.

The Service can generate customer-facing estimate review pages and invoice payment pages. Those pages may display business name, logo, invoice or estimate details, customer-facing contact details, address information, and payment or approval options. Anyone with a valid tokenized link may be able to access the related page until the link expires, is revoked, or the underlying record changes state.

Account holders are responsible for deciding what information to place in public estimates, invoices, messages, and attachments, and for making sure that any sharing of customer data or jobsite details is lawful and appropriate.

When you use AI-powered drafting or insight features, the text, job context, notes, line items, and related information you submit may be sent to our AI providers so they can generate a response. We may store prompts, outputs, usage counts, and related metadata to operate the feature, enforce usage limits, troubleshoot issues, and improve reliability.

Do not submit highly sensitive data to AI tools unless you are comfortable with that use and have the right to share it. Account holders are responsible for deciding what business, customer, site, and permit information gets sent through AI features.

We keep information for as long as reasonably necessary to provide the Service, maintain the business relationship, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform. Retention periods vary by data type, account status, payment records, audit requirements, backup cycles, and legal or operational needs.

We may retain de-identified or aggregated information for analytics, security, product improvement, and lawful business purposes where permitted by law.

We use administrative, technical, and physical safeguards designed to protect personal information. That said, no system is perfectly secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your own devices, credentials, inboxes, public links, and internal business practices.

Depending on your relationship with the Service and where you live, you may have rights to access, correct, delete, or limit certain personal information. In many cases, account holders can review and update data directly in the dashboard.

If you are a customer whose information was uploaded by a contractor or other account holder, we may need to direct your request to that account holder because they control the underlying business relationship and often decide the purpose of the processing.

You can also opt out of non-essential marketing communications using the unsubscribe mechanism in those messages. Transactional messages about estimates, invoices, payments, account status, and security may still be sent when needed.

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the CPRA, including the right to know, access, correct, or delete certain personal information, the right to opt out of sale or sharing where applicable, and the right not to be discriminated against for exercising your rights.

We do not currently use the Service as configured to sell personal information or share personal information for cross-context behavioral advertising. If that changes, we will update this Policy and any required rights mechanisms. We may need to verify identity before fulfilling a request where required by law.

The Service is meant for business use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the Service. If you believe a child has provided personal information to us directly, contact us and we will review the situation.

We and our service providers may process and store information in the United States and other countries where we or our providers operate. Those countries may have data protection laws that differ from the laws in your jurisdiction.

We may update this Privacy Policy from time to time. The latest version will be posted in the Service with an updated effective date. Material changes may also be communicated through the Service or by other reasonable means.